Technical Aspects

Browser Issues:

Having Technical Problems ? If you are having problems placing a bet on our site or cannot log in to your account, the following fixes may help
First reboot your PC Check that your current settings have not been overwritten Internet

IE: Explorer Users

1. Start your Internet Explorer browser
2. Choose Tools from the menu bar (at top of screen)
3. Choose Internet Options
4. Go to Temporary Internet Files Section (the second section) and Click on Settings
5. Click on option 'Every visit to the page' then click on OK
6. Click on OK to exit the Internet Options menu
7. Close the browser
8. Start your Internet Explorer browser again or simply press F5 at top of your keyword.

You may be having problems with Internet Explorer caching (storing internally) pages and the system not refreshing correctly. If so, do the following:

1. Start your Internet Explorer browser
2. Choose Tools from the menu bar (at top of screen)
3. Choose Internet Options
4. Click on Delete Files button , tick ' Delete all offline content ', then click on OK
5. Click on the Clear History button then click on OK
6. Click on OK to exit the Internet Options menu
7. Close the browser
8. Start your Internet Explorer browser again.

If you cannot place a bet on the site it may be that either your browser settings have disabled 'cookies' or you are behind a 'firewall' .

To enable 'cookies' on your browser do the following:

For Internet Explorer - Click Tools > Internet Options > Security and click on the default level For Netscape Navigator/Communicator - Click Edit > Preferences > Advanced and set 'cookies' to enable

For Internet Explorer another fix to try is: Click Tools > Internet Options > Security > Custom Level > go to the heading 'cookies' and make sure that both 'enables' are clicked. Then go to 'scripting' and click the two 'enables' there.

If you are still experiencing problems after trying out these fixes please email us the following information and we will contact our IT department for advice:
Which operating system are you using? (e.g. Windows 95,98,NT,2000 or XP)

Which browser are you using and which version number?

(e.g. Internet Explorer, Netscape or Opera)

The version number can be obtained by clicking on Help on the Menu bar and then clicking on About. Please quote the full long number. What ISP are you using, (e.g. AOL, Freeserve, NTL World etc.) The site has been designed to run most effectively on the following: Internet Explorer 5 or later, Netscape 7 or later and Opera 7.

What if I forget my password?

If you forget your password you can click here and then supply the details that match the information held on your account. If you have any difficulty please contact us at customer services. Once we have established your identity, and you have correctly answered your personal security questions, we can provide you with a new password or send you your current password by email.

Updates for most common OS Platforms

Windows 95

Windows 3.1

Windows 98

Windows NT 4

Windows NT 3.51

Macintosh

Apple Mac OS X

NOTE: Mac users also need to install Apple's Macintosh Runtime for Java (MRJ) in order to use our games. Click here to download the MRJ.

The configuration we currently support for Aloha Racebook are:

* Win98/WinME/Win2K/WinXP

* IE5.0 upwards

* Netscape 4.6 upwards

* AOL 6.0 upwards

What if I discover that I have input some incorrect personal information?

If you need to correct information that you have entered, you can do this using the 'Update Personal Details' facility on the site. Some details like the Cardholder's name and the name that you used to register cannot be altered for security reasons. If you discover a discrepancy, you should contact Customer Services immediately to have the error rectified.